This is according to the 2021 U.S. Merchant Services Satisfaction Study, released by J.D. Power last week.
Leading payments provider and payment facilitator Square led the satisfaction ranking of providers this year, with a score of 857 out of 1,000. Fellow PF PayPal ranked second with 852. Bank of America Merchant Services and PNC Merchant Services tied for third. Overall satisfaction was 836, down somewhat from 2020.
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